Job Title: Customer Service Agent

Job Type: Full-time

Location: Bellville, CapeTown

Job Summary:

We are seeking a motivated and customer-focused individual to join our team as a Customer Service Agent. In this role, you will be responsible for providing excellent customer service to our clients, handling inquiries and complaints, and ensuring sales and customer satisfaction.

Responsibilities:

  • Respond to customer inquiries, chat in a timely and professional manner

  • Identify and assess customer needs to achieve satisfaction

  • Provide accurate, valid, and complete information to customers

  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

  • Keep records of customer interactions, transactions, comments, and complaints

  • Follow communication procedures, guidelines, and policies

  • Assist with product and service inquiries and provide information to customers about product features, prices, and benefits

  • Collaborate with team members to achieve customer satisfaction goals

  • Attend and participate in team meetings and training sessions as required

Requirements:

  • High school diploma or equivalent

  • Excellent communication and interpersonal skills

  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously

  • Strong problem-solving and decision-making skills

  • Ability to work a flexible schedule, including evenings and weekends

  • Experience in customer service or related field is a plus

If you are passionate about customer service and enjoy working in a team-oriented environment, we encourage you to apply for this exciting opportunity.

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